Privacy Policy

1. Who We Are

Biohazard Cleaners UK ("we", "us", "our") is a specialist biohazard and trauma cleaning company operating across the United Kingdom. We are the data controller for personal information collected through this website and our services.

Contact: quotes@biohazardcleaners.uk · 0333 567 2473

2. What Data We Collect

We collect personal data when you submit an enquiry or quote request through our website. This may include:

• Your name
• Email address
• Phone number
• Postcode or address of the affected property
• Details of the service required as provided in your message
• IP address (collected automatically for security and rate-limiting purposes)

We do not collect payment card details through this website. Payments are handled separately and securely.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry or quote request
• Provide the cleaning services you have requested
• Comply with our legal and regulatory obligations
• Prevent fraudulent or abusive use of our contact form

We do not use your data for marketing without your explicit consent. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR Article 6:

• Contractual necessity — to respond to your enquiry and provide services you have requested
• Legitimate interests — to protect our systems from abuse and to manage our business communications
• Legal obligation — where we are required to retain records by law

5. Data Retention

We retain enquiry and contact data for up to 3 years from the date of last contact, after which it is securely deleted. Where a service contract exists, we retain relevant records for 6 years in accordance with standard UK contractual limitation periods.

6. Third Parties

Your data may be processed by the following categories of third party, solely to enable us to provide our services:

• Email service providers — to deliver your enquiry to our team (Hostinger SMTP infrastructure)
• Hosting providers — our website is hosted on Hostinger servers based in the European Economic Area

We do not use third-party analytics cookies or tracking pixels.

7. Cookies

This website uses a single session cookie to protect our contact form against cross-site request forgery (CSRF). This cookie:

• Contains no personal data
• Is deleted when you close your browser
• Is strictly necessary for the security of the form and does not require consent under UK PECR

We do not use advertising, analytics, or third-party cookies.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access — you may request a copy of the data we hold about you
• Right to rectification — you may ask us to correct inaccurate data
• Right to erasure — you may ask us to delete your data where we have no lawful reason to retain it
• Right to restriction — you may ask us to limit how we use your data
• Right to data portability — you may ask for your data in a machine-readable format
• Right to object — you may object to processing based on legitimate interests

To exercise any of these rights, contact us at quotes@biohazardcleaners.uk. We will respond within one calendar month.

9. Right to Complain

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

ICO: ico.org.uk · 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after changes are published constitutes your acceptance of the updated policy.